Help section

The help section of UNITRACC will be refined continuously. Here you can find a growing faq-section.

UNITRACC Frequently Asked Questions

 

What is UNITRACC?

UNITRACC is North America’s 1st e-Learning Platform for pipeline construction, renewal and maintenance. With a UNITRACC subscription you gain access to modules, videos, e-books and much more.

 

How do I purchase a UNITRACC subscription?

1. Visit the Pricing page on www.cattunitracc.ca
2. Select a subscription category and plan length
3. Fill out the registration form and select the payment options - payments are due in full at the date of subsription
4. An access code will be emailed to you in 2-3 business days!

*Please note that payments are due in full at the date of subscription

 

How long after registration and payment will I receive my Access Code?

You should receive your access code in 2-3 business days after registration and payment. If you have any issues accessing your account after this time please contact the customer support: catt.unitracc@uwaterloo.ca

 

What is your refund policy?

You can cancel your account within 14 days following subscription and payment and prior to any access to the UNITRACC portal. Please contact the customer support team directly to request a refund. No refunds will be issued once you have activated your acccount and accessed the UNITRACC portal.

 

Where can I find your Terms of Use and Service?

The Terms of Use and Service can be found here.

 

How can I add the 10 users for the Corporate Group Subscription plan?

Once you have registered your information and payment has been confirmed, you will be sent a corporate registration form for your completion. Simply add your team members contact information and their accounts will be setup within 2-3 business days. If you need to change access to the service, please contact the customer support team directly.

 

I forgot my password, what should I do?

For privacy legal reasons we cannot see your password. Please use the function 'Forgot password?' and type in your username (!) in the field . The system will send an e-mail send to the e-mail address deposited in your account. In this e-mail you find a link. The link takes you to a page where you can enter a new password. If you do not receive this automated e-mail, then please check your spam folder.