ServLine Leak Protection Program Passes $20 Million Savings Milestone for Utilities
Sep 28, 2021
Program protects customers faced with high water bills resulting from leaks on their property
The U.S. Environmental Protection Agency (EPA) estimates that at least ten percent of homes in the U.S. have a water leak of 90 or more gallons every day. Countless other homes have smaller leaks that can add up significantly over time, placing a heavy financial burden on families with an exceptionally high water bill. When this happens, two scenarios result: either a homeowner is responsible for payment of the much higher than usual bill resulting from the leak or the utility has to cover the cost of the lost water. Either way, when leaks occur the situation tends to create a customer relations problem for the utility.
That’s where the ServLine Water Leak Protection steps in. ServLine by HomeServe, offers a unique leak adjustment program to participating utilities to help cover high water bill costs that result from leaking water pipes on a homeowner’s property. Today, ServLine has reached the significant milestone of saving its participating water utilities and their customers $22 million over the past seven years.
“Customers are hit twice when faced with a leaking or broken water pipe. They have the cost to repair the leak itself and then a much higher water bill,” explained Tom Rusin, CEO of HomeServe USA, ServLine’s parent company. “Through the ServLine leak adjustment program, utilities across the country provide their customers peace of mind that they will not have the stress of funding an abnormally high water bill after an issue with a leaking pipe or fixture arises. The program has been wildly successful as evidenced by the total cost savings it has been able to offer.”
Founded in 2014, ServLine now works with 175 participating rural water utilities through an exclusive partnership with the National Rural Water Association (NRWA) and now with 30 State Rural Water Associations. Utilities participating in the ServLine programs currently have more than 600,000 homeowner connections covered under the leak adjustment program.
More News and Articles
Jul 24, 2024
News
UK utilities place multiple orders for settlement tank technology
Northumbrian Water, Southern Water, and Dŵr Cymru upgrading wastewater sites
Three UK water utilities have agreed orders for the installation of a total of six conical settlement …
Jul 22, 2024
Article
Reusing wastewater, rethinking water: Maharashtra's roadmap
How Maharashtra turns wastewater into a resource
Water resource management is a critical issue globally, and in India, the state of Maharashtra is pioneering efforts to regulate and …
Jul 19, 2024
News
Kansas City advances fire hydrant leak detection technology
An acoustic fixed-base pipe monitoring technology that uses fire hydrants to host multi-sensor devices, has already found more than 30 leaks for Kansas City Water, says Lou Rossetti …
Jul 17, 2024
News
When two bores right a wrong
The Edge Underground team is adamant: there is always a risk of things going wrong on a trenchless project, even for the most prepared contractor.
Experience and having the right equipment can be the difference between …
Jul 15, 2024
News
Adapting to a region’s growing water and wastewater needs
Gippsland Water has completed two major projects to provide local communities with water security. Trenchless Australasia takes a look at the two projects helping increase water supply …
Jul 12, 2024
News
Connections made in Glastonbury
Difficult ground conditions called for a specialist solution when new PE pipes for potable water services had to be installed underneath two, 10-metre road crossings in the grounds of the UK’s ultimate music festival …
Jul 10, 2024
Article
The Water-Energy Nexus: Interdependence and Challenges
Niclas Andersson, CEO of AirWater2All, explains the connection between water and energy. The importance of this connection and the areas in which it needs to be considered are explained …
Jul 08, 2024
News
Minimising cultural impacts with trenchless technology
Yarra Valley Water is leveraging the benefits of trenchless technology to lessen impacts on the Upper Darebin Creek branch sewer project.
The project consists of building a 2.7km sewer pipe …
Jul 05, 2024
News
SprayWall: Reinforcing Underground Infrastructure with Unmatched Strength
In the trenchless technology industry, finding a rehabilitation solution that offers ease of installation and exceptional structural integrity is paramount.
For three decades, …
Jul 01, 2024
News
“Don’t let stereotypes hold you back”
Trenchless Australasia sat down with Rob Carr project manager Marie Piette to discuss her career and work at the microtunnelling contracting company.
From Norway to Cambodia and now Perth, Western Australia, …
Jun 28, 2024
News
Transforming Wastewater: Towards Climate-Neutral Sewage Treatment
Baden-Württemberg’s Minister President Winfried Kretschmann recently toured the Büsnau Training and Research Sewage Treatment Plant, where a pioneering project led by researchers …
Jun 26, 2024
News
Bothar advances with significant new contracts
Having commenced work on the Fitzroy to Gladstone Pipeline earlier this year, Bothar Boring and Tunnelling has announced the award of further contracts as part of its ongoing collaboration with …
Contact
HomeServe USA Corp.
Myles Meehan
Norwalk
United States
Phone:
+1 203 356 4259