ServLine Leak Protection Program Passes $20 Million Savings Milestone for Utilities
Sep 28, 2021
Program protects customers faced with high water bills resulting from leaks on their property
The U.S. Environmental Protection Agency (EPA) estimates that at least ten percent of homes in the U.S. have a water leak of 90 or more gallons every day. Countless other homes have smaller leaks that can add up significantly over time, placing a heavy financial burden on families with an exceptionally high water bill. When this happens, two scenarios result: either a homeowner is responsible for payment of the much higher than usual bill resulting from the leak or the utility has to cover the cost of the lost water. Either way, when leaks occur the situation tends to create a customer relations problem for the utility.
That’s where the ServLine Water Leak Protection steps in. ServLine by HomeServe, offers a unique leak adjustment program to participating utilities to help cover high water bill costs that result from leaking water pipes on a homeowner’s property. Today, ServLine has reached the significant milestone of saving its participating water utilities and their customers $22 million over the past seven years.
“Customers are hit twice when faced with a leaking or broken water pipe. They have the cost to repair the leak itself and then a much higher water bill,” explained Tom Rusin, CEO of HomeServe USA, ServLine’s parent company. “Through the ServLine leak adjustment program, utilities across the country provide their customers peace of mind that they will not have the stress of funding an abnormally high water bill after an issue with a leaking pipe or fixture arises. The program has been wildly successful as evidenced by the total cost savings it has been able to offer.”
Founded in 2014, ServLine now works with 175 participating rural water utilities through an exclusive partnership with the National Rural Water Association (NRWA) and now with 30 State Rural Water Associations. Utilities participating in the ServLine programs currently have more than 600,000 homeowner connections covered under the leak adjustment program.
More News and Articles
Oct 22, 2021
UK water company Wessex Water is joining forces with award-winning artificial intelligence company StormHarvester in a world first to expand the use of AI to detect blockages across its entire wastewater network.
Oct 21, 2021
Cooking fat, oil and grease (FOG) must be seen as resource of value, with an urgent change in mindset required to keep it out of the sewers and to fully harness its potential. That is the message from Stephen Williams, …
Oct 20, 2021
Leading manufacturer of advanced UV cast-in-place-pipe technology expands product portfolio to include new LightRay LRI System, the most advanced entrant to the UV cured inversion liner market.
Oct 19, 2021
Inflow and infiltration is an ongoing challenge in every collection system. And it's more than a buzzword: The cost of excessive flow can take a big bite out of community resources.
Oct 18, 2021
Ofwat’s new interim chief executive has set out six key areas of focus to help drive change in water, telling industry representatives “we can’t simply build our way out of the challenges in front of us”.
Oct 15, 2021
American Water, the largest publicly traded U.S. water and wastewater utility company, announced it has issued its sixth biennial Sustainability Report covering its industry leading performance in 2019 and 2020.
Oct 14, 2021
The 6th annual Risk Management in Underground Construction course will be held April 12-13, 2022, at the Hilton Atlanta Airport Hotel in Atlanta, Georgia.
Oct 13, 2021
Global water technology company, Xylem, has helped the City of Raleigh Public Utilities Department (Raleigh Water) get a clearer picture of its 2,340 miles of pipes, some of which are more than 100 years old. Accurately predicting which parts of …
Oct 12, 2021
Commissioned by the Metropolitan St. Louis Sewer District (MSD), construction of the concrete lining of this monumental underground tunnel of the Deer Creek storm drainage system was completed in August 2021. Penetron’s antimicrobial concrete admixture was specified to permanently protect …
Oct 11, 2021
SOURCE Global and Arizona State University announced the launch of a new water farm producing high-quality, sustainable drinking water sourced from the sky and powered by the sun.
Oct 06, 2021
Technology from water recycling specialist WPL, a WCS group company, has been selected by DP World London Gateway to deliver enhanced ammonia removal to protect sensitive waters within the Thames Estuary.
Oct 05, 2021
Gradiant, an end-to-end cleantech water treatment solutions provider, announced that it has secured 26 new projects in 2021 year-to-date (YTD) across the Asia Pacific (APAC) region. Four of the projects will be delivered as design-build-own-operate-manage (DBOOM) contracts for long-term concession …