ALLETE, Inc and Triniti Consulting Successfully Deploy Oracle Utilities Customer to Meter
Aug 27, 2021
Laying a Foundation for the Future as ‘One Team’
Triniti Consulting is pleased to announce the successful April 2021 implementation of Oracle Utilities Customer to Meter (C2M) at ALLETE Inc, whose regulated utilities, Minnesota Power (MP) and Superior Water, Light and Power (SWL&P), provide electricity, gas, and water to 160,000 customers in Wisconsin and Minnesota.
The project included upgrading ALLETE’s Oracle Utilities Customer Care and Billing (CC&B) and implementing the Customer to Meter solution. Triniti Consulting is a member of Oracle PartnerNetwork (OPN).
In order to move to the new solution, the team implemented the functional pivots to move functionality out of the Customer Care and Billing module and to the other modules of the Customer to Meter solution. In addition to following the Oracle Utilities design patterns for the solution, these pivots were important to provide ALLETE with the enhanced functionality of the other modules – such as field work orchestration and more robust usage calculations. As part of making these functional pivots and implementing the new modules, the implementation was designed to account for the unique regulatory and business needs of both MP and SWL&P.
This implementation was pivotal for ALLETE to unlock the potential of smart meters both to enhance the customer experience and improve billing accuracy and efficiency. In addition, customer and meter data that was stored in multiple locations has been streamlined into one centralized location, improving processes and accessibility. Lastly, Customer to Meter provides the foundational tools to continue modernizing the customer experience and allow for innovations with rates, programs, and services for ALLETE’s customers.
“The project started as a meter data management system in early 2016 and is now a single solution that will improve the way we interact with our customers, meters, data, and field work. It has been an amazing journey and a giant leap forward as we continue in our efforts to be recognized as the utility of choice,” said Robert Sandstrom, SWL&P President.
Frank Frederickson, Vice President Customer Experience, added, “Minnesota Power is a leader in the state with nearly 100% deployment of advanced metering infrastructure (AMI), which provides significant amounts of metering data that when coupled with our new Customer to Meter system, enables significant advancements in customer-focused rates and programs. These advancements are key for the utility of the future.”
ALLETE and Triniti worked as one integrated team to realize the business value from this implementation. This mentality became even more crucial when the pandemic meant everything had to be done remotely, even go-live.
Ken Voss, ALLETE Chief Technology Officer, shared his appreciation for the project team. “Our guiding principles were focused around being ‘One Team’ where each person’s contributions were essential to reaching our common goal. Everyone embraced this value and the project team did an extraordinary job navigating and overcoming the challenges involved in remotely implementing this large and extremely complex project during a pandemic. They exemplified what it means to be a highly effective team. I am very impressed with and appreciative of their efforts to better position our company for the future,” he said.
More News and Articles
Sep 17, 2021
New service builds on the Leak Adjustment Protection Program launched earlier this year
Sep 16, 2021
Ameresco Announces Partnership with City of Seabrook, Texas for Comprehensive Smart Metering Infrastructure Improvement Project
Ameresco will install over 4,100 water meters to replace the city’s aging infrastructure and save the city over $50,000 per year.
Sep 15, 2021
Uponor Infra Oy and Borealis are leading the way for sustainable infrastructure development: Ultra Rib 2 Blue guarantees high performance and over 100 years of service while maintaining existing quality standards and certifications.
Sep 14, 2021
Multilingual campaign targets audiences through radio, billboards, bus shelters, social media
Sep 13, 2021
The first of Cross River Rail’s two massive Tunnel Boring Machines has broken through a rock wall into the huge underground cavern beneath Roma Street, marking the biggest milestone yet for this transformational project.
Sep 10, 2021
Water recycling specialist WPL will present the findings of a significant piece of research into phosphate removal at the European Wastewater Management (EWWM) Conference and Exhibition. The event takes place in Birmingham, UK, and online, on 28-29 September 2021, with …
Sep 09, 2021
Olea Edge Analytics Issues Call to Action to Western U.S. Cities to Combat Record Drought Conditions
Olea Edge Analytics, an intelligent edge computing platform for the water utility industry, issued a call to action to cities across the Western United States.
Sep 08, 2021
CHRYSO, a leader in Construction chemicals, announced a technology partnership with CONDAT. As CONDAT is a world expert in sealing, lubricants and ground treatment formulations for Tunnel Boring Machines (TBM), CHRYSO has joined forces with the company to develop a …
Sep 07, 2021
Successful Employment of Mine Development Machine in Fresnillo, Mexico
Sep 06, 2021
Sedaru OMNI Optimizes Asset Management and Improves Decision-Making for Water Utilities
Sep 03, 2021
Total Equipment, Inc. Expands Vermeer Industrial Representation in the Caribbean, Rebrands to Vermeer Caribbean
Total Equipment, Inc., a full-line Vermeer Industrial dealer headquartered in Puerto Rico, announced it has acquired the rights from Vermeer Southeast to represent the Vermeer Industrial product line in over 20 islands south of Cuba, from Jamaica to Trinidad & …
Sep 02, 2021
Evoqua Water Technologies, a leader in mission-critical water treatment solutions, announced the appointment of Sherrese Clarke Soares to its Board of Directors. Ms. Clarke Soares will serve as an independent director.