New web map helps customers keep track of planned work
Dec 01, 2008
As Thames Water plans the largest investment ever by a UK water company, customers can now find out how they are likely to benefit.
The proposed £6.5billion plans detailed in the map are set out in the company's draft Business Plan, which has been submitted to water industry regulator, Ofwat, for review.
Thames Water's Director of Strategy and Regulation Peter Antolik, said:
"As most of the investment we're looking for will be paid for by our customers, we think it's only fair that we make it easy for them to find out how their money is likely to be spent.
"Now information, which in days gone by would have been hidden in lengthy reports, is only a click away.
"Customers will not only be able to see what projects are proposed for their area, but as and when plans are approved by Ofwat, they will also be able to see when work begins and track its progress. We hope that customers will find this useful and that it helps them understand the scale of investment which is needed to ensure we can continue to deliver the best water and wastewater services to them in future years."
Thames Water is proposing increased levels of investment to protect thousands of homes from the threat of sewer flooding; to replace thousands of kilometres of ageing Victorian water mains, which are prone to leaks and bursts; and to safeguard future water supplies for customers.
The plans were drawn up after the company's most comprehensive consultation and reflect customers' concerns and priorities.
If the plans are approved, customers in the Thames Water area could expect the following service improvements over the next five-year period:
- Fewer instances of sewer flooding through the delivery of alleviation schemes that would take more than 4,700 off the flood risk register
- An increase of water meters on domestic properties from 25 per cent to 54 per cent, meaning fairer water bills for customers; coupled with an increase in information for customers on saving water and money
- Improvements to water quality in the River Thames and River Lee through the London Tideway Tunnels project to capture sewage that overflows from the capital's sewers into the rivers
- Reduced odour from the Slough and Little Marlow sewage treatment works through improvements to the plants
- A smaller carbon footprint through improvements to works at Oxford and Banbury to generate renewable energy from gas produced during the sewage treatment process
- Better protection of local water courses including the River Cherwell, Colwell Brook, and the River Kennet by maintaining high levels of sewage treatment.
"While this is a large and ambitious investment programme, we are determined to keep bills affordable," Peter said.
"By 2015, on average, customers will still be paying less than £1 a day for all their water and wastewater needs, which represents excellent value for money.
"We have proposed measures to help protect our most vulnerable customers and plan to set up a £5million independent charitable trust, financed from the company's profits, to help relieve water debts for those customers in hardship. We also want to offer a discounted tariff for the five per cent of our customers least able to pay their bills."
Thames Water will submit its final Business Plan to Ofwat in April 2009. Ofwat will make its final decision on the plan in November 2009.
Contact:
Thames Water Ltd
Clearwater Court
Vastern Road
Reading
Berkshire
RG1 8DB
Internet: www.thameswater.co.uk
More News and Articles
Apr 24, 2024
News
Sustainable drainage solutions: German Start-up transforms urban water management.
Germany boasts a well-established infrastructure for managing rainwater and wastewater, yet many developing countries lack such systems. Addressing this gap, …
Apr 22, 2024
News
HDD tooling that gets the job done
Horizontal directional drilling is a dynamic process that constantly changes and adapts to suit a range of applications across utilities and infrastructure. Operators looking to get the most from their equipment …
Apr 19, 2024
News
WATCH: Overnight with SAERTEX-LINER H20 in São Paulo
Available through Pipe Core, high-quality liner SAERTEX-LINER H20 performed under pressure in São Paulo, Brazil.
Maintaining aging potable water pipe infrastructure is a constant challenge …
Apr 17, 2024
News
Immersive media provides wastewater experience in Denmark
An immersive media experience (IMX) may not be what most people want when they think about industrial wastewater, but that is exactly what visitors can expect when they visit a new installation …
Apr 15, 2024
News
Spotlight on gender diversity at Pipe Core
Since founding in 2008, Pipe Core’s team has grown across all areas of the business and is now in a position where there are more females than males across the organisation. Research published in Harvard …
Apr 12, 2024
News
New Wave of Startups Scale Innovation to Solve Global Water Challenges
Innovators from Around the World Join Xylem’s 2024 Accelerator Program to Deploy Breakthrough Innovations for Utilities and Industrial Users of Water
A new group of startups …
Apr 08, 2024
News
Integrated sustainable electricity and clean drinking water systems
Altitude Water and New Use Energy Solutions have partnered to create integrated, mobile solar-plus-water generation systems that produce sustainable electricity and clean drinking …
Apr 05, 2024
News
How to Evaluate Hydraulic Fracture Risk in HDD Design
The design of horizontal directional drill (HDD) installations often requires an evaluation of the potential for hydraulic fracture of the soil layers through which an HDD passes. Evaluating …
Apr 02, 2024
News
Historic Project Linking Rome and Vatican City Uses Advanced Technology and Local Knowledge to Keep Water Flowing
Relocation of Major Sewer Infrastructure Enables Construction of Pedestrian Link for 35 Million Visitors to the 2025 Jubilee
Water …
Mar 27, 2024
News
USU Study Looks at Water Main Break Rates in the U.S. and Canada
Report Highlights Correlation Between Material and Diameter
Utah State University (USU) has published new research on water main breaks in the United States and Canada, examining …
Mar 26, 2024
News
Update BE-21: New Material in Course and Modules on Trenchless Pipe Installation
Online training on the topic of pipeline installation in civil engineering: Trenchless technology for underground drainage construction can be a resource-efficient, …
Mar 25, 2024
Article
Bacteria as a new weapon in wastewater treatment
In early November, San Diego based startup Aquacycl officially opened its first European office and test center at the Water Campus in Leeuwarden. The Netherlands Foreign Investment Agency (NFIA) …